Inter-Tel Remote Support
Inter-Tel Remote Support is a Web-based, real-time, server side remote
access and support software tool that facilitates an immediate connection
between your PC and your client’s PC—enabling you to provide
on-demand, spontaneous remote assistance to customers and prospects.
This cost-effective collaboration solution is designed to enhance
your business’s E-Support and E-Sales requirements—resulting
in higher productivity and lower operating costs to your business.
Inter-Tel Remote Support provides support professionals with all
the tools needed to manage a queue of online requests, communicate
with customers online, monitor a remote PC and control a remote customer's
PC to resolve issues. Inter-Tel Remote Support features a unique Web-based
queuing mechanism, and seamlessly combines remote support tools with
desktop streaming, Web collaboration and videoconferencing, to maximize
interaction and improve client communication—no more blindly
guiding customers toward a solution, when they can see it on their
desktop.
And we make it easy for your customer! Strategically placed hyperlinks
grant quick access to the online support request queue. Remote access
and control is only available if the customer permits. Permission
prompts are formulated as simple “yes/no” questions, allowing
both advanced and novice computer users to easily understand the process.
All that is needed to host or join a Remote Support session is a computer,
an Internet connection and a Web browser.
Improving Business Processes
- Educate and empower customers using voice, chat, videoconferencing
and desktop streaming to explain the cause of a particular problem
and the steps taken to resolve it
- Annotate screens or highlight fields to draw attention to important
items
- Assist customers with Web site navigation using Co-browse to
help them find valuable information
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