 Enterprise Messaging
Inter-Tel Enterprise® Messaging application is a scalable, advanced
speech-enabled messaging and call routing tool that combines voice
and data communications for a unified user experience. Designed for
small to mid-market businesses with over 200 subscribers, integrated
unified messaging functionality provides a cohesive presentation for
voice, fax and e-mail communications in Microsoft® Outlook®.
Users can access all of their messages at the office, at home or
on the go. Optional speech recognition capabilities enable users to
speak commands to easily navigate through voice mail and corporate
directories. Text-To-Speech support enriches message access when you
are away from the office as well. Enterprise Messaging conveniently
reads your e-mails to you when you’re unable to access your laptop or PC.
Reach more customers and offer convenient services 24/7 with Enterprise
Messaging fax library support, which enables your business to maintain
a database of common documents or forms that your business often provides
to its customers or clients. When a customer or client calls your
business after hours they can request a particular document be faxed
to the destination of their choice.
Additionally, Enterprise Messaging offers Record-A-Call capabilities—enabling
your employees to refer back to conversations at a later date, or
forward conversations to another employee. Group distribution lists
empower you with flexible communication tools to communicate to groups
of one or many. The automated attendant functionality supports custom
call routing—empowering your business with a flexible tool to
route callers automatically to a person, department, or recorded information
24/7.
Improving Business Processes
- Conveniently access the directory or voice mail using speech
recognition—improving
the caller experience
- Listen to e-mails while away from the office through the Text-To-Speech
option
- View all of your e-mails, voice mails and faxes in one universal
mailbox
- Enable callers to have documents automatically faxed to them
on demand—freeing up your resources
- Customize an automated attendant to route your customers or clients
to the correct department or person
- Improve administrative and performance information with enhanced
reporting categories
- Provides scalable architecture for future growth
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