 Computer Telephony Products
Inter-Tel offers products that allow you to enhance
your call center to improve customer service, increase productivity
and create more efficient handling of calls by integrating telephone
and computer functions. Additionally, our vendor offerings include
call center and help desk accessories such as monitors and electronic
wallboard displays.
CTS (Computer Telephony Solutions) OAISYS
offers a complete line of computer telephony software and hardware
products including Desktop CTI Agent Software, Interactive Voice Response
(IVR), Call Logging and Automatic Call Distribution (ACD) Call Reporting.
CTS is well positioned to deliver solutions that meet call center
and similar application needs.
Dialogic® offers
voice processing boards used primarily with CTS computer telephony
applications. Several other Dialogic boards are also available as
replacement parts or for use with other third-party computer telephony
and voice processing software applications.
ELO® manufacturers
a series of touch-screen computer monitors and associated software.
The monitors can be used in various computer telephony applications.
They also provide an effective way to enhance the Inter-Tel Attendant
Console software application.
Inter-Tel AgentSet is
a desktop CTI voice terminal endpoint specifically designed for an
ACD/call center environment. It is a compact hardware peripheral that
works in conjunction with OAI Interfaces and a PC's COM port to provide
a cost effective and efficient headset for CTI call handling. AgentSets
can replace ACD agents’ desktop telephones.
Spectrum
Corporation manufactures a wide range of electronic wallboards
used in the call center and help desk environments. Single and multiline
wallboards are capable of displaying color-coded, real-time ACD information
as well as informative and motivational messages. Inter-Tel offers
a complete line of Spectrum electronic wallboards and software.
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