Call Logging and Recording
Today’s business environment requires peak
efficiency and quality customer service. Inter-Tel offers solutions
by leading vendors that enable call recording, monitoring, evaluating
and reporting.
CTS (Computer Telephony Solutions)
offers a family of Computer Telephony products, including Tracer,
a call logging and recording solution compatible with virtually all
telephone systems. Additionally, Inter-Tel’s
Open Architecture Interface (OAI) enables a greater level of integration
with this solution when deployed with Inter-Tel communications platforms.
Mercom™ Systems,
Inc. offers a complete line of Recording Servers that address the
requirements of a wide range of voice call and computer screen recording
applications. Audiolog™ is compatible with
virtually all telephone systems. In addition, Audiolog leverages Inter-Tel’s
OAI enabling advanced functionality.
VoicePrint® call
logging and recording solution features open architecture, scalable
design, reliability, security features, recording trigger methods,
robust and intuitive search and ease-of-use.
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